Prior to our association with our Travel Agent most of our travel arrangements had been done by myself via the internet and other random agencies. After our first trip using her for planning the entire vacation, I have never looked back to my previous way of doing business. She is efficient, thorough and works hard at getting the best pricing. She has ensured that we have always obtained the airline seats we requested, arranges for customers service carts to transport us from gate to gate, transfer from airport/hotel/cruise ship are required and any overnight accommodations if needed.
During our cruise of May 2014, my husband had badly injured himself. I was in a panic on how I was going to get him off the ship, from the taxi through the gate and back to a taxi in Edmonton with him in a wheel chair and 4 suitcases. One call to our Travel Agent and she had arranged all the help I needed from the ship, taxi, departure gate and to a taxi upon arrival at Edmonton. One call to her and all I had to do was check in.. both her and WestJet made our travel home much easier and less stressful.
After every trip she calls and asks how the trip was and if there were any problems. She is a real gem of a person and Travel Agent. SHE IS THE REASON I VALUE MY TRAVEL AGENT.
Grace A. Regnier - Edmonton, Alberta